Apple Authorised Service Provider – Repairs & Sales Across Tasmania

Expert Apple repairs using genuine parts, with service available statewide from our Hobart and Launceston locations.

IRIS Computing is proud to be an Apple Authorised Service Provider , offering expert repairs and sales across Tasmania through our fully equipped Hobart workshop. For customers located in Launceston or anywhere across the North and North West, our friendly team at the Launceston office is ready to assist with your Apple service needs.

Our highly qualified and experienced technicians use Apple’s official diagnostic tools and service resources to accurately identify and resolve issues with your Apple devices. We use only genuine Apple parts , and all repairs are completed to Apple’s exacting standards. Repairs performed under warranty retain full Apple warranty coverage, while out-of-warranty repairs are handled with the same care and precision.

iPhone repairs are processed through Apple’s official Mail-In Service . IRIS will assess your device and manage the process end-to-end, sending it directly to Apple for resolution. For select issues, we also carry a limited range of iPhone parts, allowing us to complete some repairs in-house at our Hobart workshop.

If your iPad, iMac, or MacBook is beyond repair or no longer cost-effective to fix, IRIS can help. As an Apple Authorised Reseller , we can supply and configure a replacement device tailored to your needs—ensuring a smooth transition with minimal disruption.

Apple Deployment Tools for IT and Education Simplify the setup and management of Apple devices across your school or organisation.

Apple Deployment Tools for Education

Apple’s Device Enrolment Program (DEP), part of the broader Apple Deployment Programs (ADP), makes it simple for businesses and educational institutions to deploy and configure iOS and macOS devices. DEP offers a fast, efficient method to roll out organisation-owned iPhones, iPads, and Macs at scale.

With DEP, IT teams can automate Mobile Device Management (MDM) enrolment wirelessly during initial device setup—eliminating the need for manual configuration or hands-on preparation. As users increasingly prefer Apple devices, organisations are following suit. Whether your school or business is adopting Apple to enhance learning or productivity, you need a management solution as seamless as the user experience itself.

IRIS has partnered with JAMF, a leading Apple MDM provider, to support Education and Business customers. We offer expert guidance, training, and support for new deployments or integrating Apple devices into existing environments. To date, we’ve successfully managed deployments involving over 2,500 devices through the JAMF platform.

Get in touch with us to learn how we can simplify and streamline your Apple device rollout—whether you're deploying iOS devices, Apple TVs, or Macs.

1. Discovery

We work closely with you to understand your organisation’s needs, existing infrastructure, types of devices, user roles, and security requirements. Identify key stakeholders and compliance obligations.

2. Planning and Solution Design

Choose the right MDM platform (e.g. JAMF, Intune), design policies for device use, security, and app deployment, and plan integration with existing systems (e.g. identity providers, networks).

3. Deployment and Configuration

Set up the MDM system, enrol devices (manually or via automated enrolment like Apple DEP), and apply configurations and policies. Ensure smooth onboarding and test thoroughly.

4. Training and Ongoing Management

Train IT staff and end users, monitor device compliance, push updates, and refine policies as needed. Provide ongoing support and scale the solution as your device fleet grows.

Apple Financial Services

More control over your budget. More technology for students and teachers.

Discover how Apple Financial Services can work for your school

Flexible, Future-Ready Financing for Education

At IRIS Computing, we understand that investing in technology for education is about more than just devices—it’s about creating long-term value and flexibility for your school. That’s why we partner directly with Apple Financial Services (AFS) to offer tailored financing solutions that make it easier to bring Apple technology into the classroom.

Smart, Sustainable Investment

Apple products are known for their durability, performance, and high residual value. With AFS, your school can take advantage of this by accessing innovative financial models that reduce upfront costs and maximise long-term value. Apple guarantees the future value of devices, allowing us to structure agreements that are both cost-effective and predictable.

Flexible Upgrade Options

Technology evolves quickly, and AFS helps your school stay current. With flexible refresh cycles and end-of-term options, you’re not locked into long-term ownership decisions. Instead, you can choose to upgrade, return, or purchase devices at the end of the term—whatever suits your school’s needs best.

Simple, Transparent Agreements

We know that managing budgets and procurement processes can be complex. That’s why AFS agreements are designed to be clear, straightforward, and school-friendly. Whether you're rolling out a 1:1 device program or upgrading your existing fleet, we’ll help you navigate the process with ease.

More Access, Less Stress

With Apple Financial Services, your school can provide more students and teachers with access to powerful Apple technology—without compromising your budget. From iPads to MacBooks, we’ll help you build a solution that supports learning today and adapts to tomorrow.

Professional Learning

At IRIS Computing, we are committed to supporting schools in their journey to integrate technology meaningfully into teaching and learning. Through our partnership with an Apple-recommended Professional Learning Specialist, we offer customised professional learning workshops tailored to your school’s unique needs. These sessions are delivered by accredited Apple Professional Learning Specialists—experienced educators who are passionate about using Apple technology to enhance student engagement and curriculum delivery.

Our workshops cover a wide range of topics, including the popular “Everyone Can Code” and “Everyone Can Create” programs, which continue to be foundational courses in Apple’s education ecosystem. In addition, educators can now access a growing suite of Apple Professional Learning Live sessions, such as:

Support Literacy and Language with iPad

Strengthen Mathematics Fluency with iPad

Create Inclusive Classrooms with iPad

Manage Your Class with iPad and Mac

These sessions are designed to be practical, hands-on, and immediately applicable in the classroom, helping educators build confidence and capability with Apple tools. Whether your school is just beginning its Apple journey or looking to deepen its digital learning strategies, we can help facilitate professional learning that drives real impact.

Service and support from the people who know your Apple products best.

AppleCare for Enterprise – Scalable Support Built for Business

Comprehensive device support, priority repairs and 24/7 expert assistance to keep your organisation moving.

AppleCare for Enterprise is designed to support organisations of all sizes with flexible service packages that scale to meet your needs. Enjoy next-business-day onsite service for hardware issues, priority access to Apple-certified technicians, and expert help, anytime, day or night. Your IT team benefits from direct access to Apple experts who can help troubleshoot Apple hardware, macOS, iOS, and key apps like Pages, Numbers and Keynote. Meanwhile, your employees receive dedicated support to resolve issues quickly and minimise downtime. Whether you’re deploying iPhone, iPad or Mac devices at scale, AppleCare for Enterprise helps streamline support and reduce the burden on your internal help desk.

Key benefits include:

• 24/7 end-user support
• Next-business-day onsite service
• Coverage for up to two incidents of accidental damage per device, per year
• Flexible support tiers to match your organisation’s needs
• Support for Apple hardware, operating systems, and Apple apps

Need tailored support for your business?

Talk to us today about how AppleCare for Enterprise can fit your environment.

AppleCare OS Support – Expert Backup for Your Tech Team

Dedicated Apple support for internal IT departments managing Apple devices across the organisation.

AppleCare OS Support provides direct access to Apple’s senior technical support team, giving your in-house IT staff the expertise and insight needed to efficiently support Apple devices at scale. With this service, your team can troubleshoot complex issues faster and resolve incidents more effectively, minimising downtime and enhancing the user experience across your business. Whether you're managing Macs, iPhones or iPads, AppleCare OS Support ensures your internal IT team is backed by Apple-level expertise every step of the way.

Key benefits include:

• Direct access to Apple’s Tier 2 and Tier 3 support specialists
• Coverage for support incidents related to Apple hardware, software, and services
• Flexible annual support plans tailored to the size and complexity of your deployment
• A seamless experience working directly with Apple, in coordination with your team

Support your IT department with the power of Apple expertise.

Reach out to us today to learn more about how AppleCare OS Support can strengthen your technical capabilities.

AppleCare+ – Extended Protection and Priority Support

More than just a warranty — AppleCare+ gives you peace of mind with expert help and accidental damage cover, all backed by Apple.

AppleCare+ extends your coverage beyond the standard warranty, offering dedicated support and protection when things don’t go to plan. You’ll get direct access to Apple experts and priority service, whether you're at home, at work, or on the go. For Mac users, AppleCare+ goes even further. It provides unlimited incidents of accidental damage protection, with transparent service fees, just A$149 for screen or external enclosure damage, and A$429 for other accidental damage. All repairs are carried out using genuine Apple parts by authorised technicians, so your device stays in peak condition.

Key benefits include:

• Extended hardware repair coverage
• Unlimited accidental damage protection (service fees apply per incident)
• 24/7 priority access to Apple technical support
• Genuine Apple parts and Apple-certified repairs

Available for:

iPhone, iPad, Mac, Apple Watch, AirPods, HomePod, Apple Displays and more.

Looking to protect your Apple device investment?

Talk to us about adding AppleCare+ to your purchase. It's the easiest way to ensure your devices stay covered and supported by the people who know them best.

"When we look for a partner we look for a provider who has knowledge and experience within the Education Industry and can provide service experiences that exceed our standards and with that we look to develop a long term partnership with a visionary business that can add value to the operations of the College. The key to a successful partnership is a professional relationship founded upon strong, mutually respectful and honest communication therefore IRIS has been our preferred choice of supplier for our Apple Products and Device Repairs. When we receive our devices from IRIS they become pre-enrolled into our DEP system which allows for a zero touch deployment from the ICT Team, this allows us to focus our time on more critical start of year tasks. IRIS Provides a customer experience that is unprecedented in the managed services industry. For example our broken devices are picked up by IRIS and the new devices returned in a timely fashion. Additionally IRIS provides a range of payment and financing options that gives us the flexibility when it comes to making sure we hit our financial targets. If its devices, solutions, accessories IRIS takes care of us. We couldn't ask for a better partnership."

Kyle Robinson

ICT Site Services Manager, St Virgil's College